• Hiring Process : How You Can Find The Best People

    There are three key elements to consider during the hiring process.  Your new hire must be results oriented, have the required skills asked of him or her and be a good fit for the work environment. You might call this the “Golden Triangle” of hiring. Most of your problems with staff will come from a …

  • Do You Treat Your Employees As Your Best Customers?

    No, this is not a joke; it’s a real question. I often wonder why people I know complain about their employees’ customer service when they treat their employees poorly. They don’t seem to get that if they don’t treat their employees well their employees won’t treat their customers well. Go back to the time you …

  • The Difference Between Managers and Leaders

      It’s time to face the music as a manager: You don’t always have all of the right answers. Your “it’s my way or the highway” approach to management isn’t going to encourage anyone to help you in your problem solving endeavors. Managers and leaders are often referred to synonymously, but only leaders allow their …

  • There is no elevator to success you have to take the stairs

    The other day I received an e-mail that really fired me up. It wasn’t so much this particular e-mail but the TONE of the e-mail combined with the amount of similar e-mails I have received way too many times. The person sending the e-mail was innocent, it was my reaction to the amount of these …

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